Kennolyn's Resident Camp - A California Summer Camp Since 1946

I am registered for Kennolyn Camps, 2008. What happens now?

1. I just signed up for camp but I haven't heard from Kennolyn yet. Did we get in to the
      session we wanted?
2. How can I view my account online and make a payment?
3. I am worried we might need to cancel. What is your refund policy?
4. We are registered, how do we select our activity choices?
5. My camper will only come to camp if she is with her friend in a cabin. How do I make this       request and can you promise me they will be together?
6. We are signed up and we'd like to let our friends know about Kennolyn. Can you send
      them information?
7. Is there any paperwork we need to complete before camp?
8. How do I buy the required Kennolyn T-shirts and sweatshirts?
9. Can we visit Kennolyn before our child comes to camp?
10. I have so many questions and I'd feel better talking to someone. Who can I call?

Check Back for updated FAQs as summer approaches, like:

Camp starts soon and I have questions.
&
My child is at camp right now and I have questions.

1. I just signed up for camp but I haven't heard from Kennolyn yet. Did we get in to the session we wanted?
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Our online system is running 24/7 but actual enrollment requires us to be in the office which happens 8/5. Therefore, there is a delay between you signing up online and hearing back from us. You will hear first if there is a problem with your registration or we cannot accommodate you. In this case we will discuss with you the options we have available. Even though you entered your credit card online, nothing will be charged if we can't offer you a place at camp. Assuming there is no problem and your camper is registered, you should get a receipt from us as soon as we process your application, usually within 24-72 hours. This signifies that we have your application, that we have space available, and that we processed your credit card. In other words, you're in! Every week or two we also send out confirmation letters by e-mail or US Mail.

2. How can I view my account online and make a payment?
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Go to the log in screen and follow the prompts. You will need your log-in e-mail and password. If you have any problems call or e-mail us. We're generally in the office Monday-Friday 8am-6pm. You might also find us checking e-mail late at night or on weekends so feel free to try and reach us. We can't promise to respond outside office hours but we'll try.

3. I am worried we might need to cancel. What is your refund policy?
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Cancellations received on or before April 1: cancellation fee = $200

Cancellations received after April 1, but on or before June 1: cancellation fee = $500.00

Cancellations received after June 1 shall remain liable for the full amount of tuition for the entire session reserved.

We recommend that you check out the Tuition Refund Insurance offered at www.travmark.com. This can cover most of your out of pocket expenses if you need to cancel.

If you are thinking of canceling because your child (or you) is nervous and having second thoughts PLEASE CALL US! It is normal to feel unsure about such a big commitment but canceling is rarely the best choice. We will never bully you into staying enrolled but we can listen and offer some perspective before you make a final decision.

4. We are registered, how do we select our activity choices?
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Online activity selection will be available through your online account on February 1st, 2008. If you would like to think ahead you can explore the activities section of our website here or follow the "Forms" link on the left of this page to find our Activity Selection Form. This form can be submitted to us by fax or mail if you prefer not to do online selection of activities. Forms will be filed in our office until after February 1st but ultimately your choices will show up on your online account.

5. My camper will only come to camp if she is with her friend in a cabin. How do I make this request and can you promise me they will be together?
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You can make a cabin request through your online account or follow the "Forms" link on the left of this page to find our Cabin Request Form. For us to consider a cabin request, both camper's parents must make the request. We cannot honor one sided cabin requests. Once the request is made we do everything we can to make it work but we cannot offer you an ironclad guarantee. There are many factors at work in assigning campers to cabin groups and we need to take them all into account. However, if the campers are entering the same grade, and the request is made by both sets of parents, and submitted by June 1st, we will make every effort to assign them together and we will contact you before you arrive at camp if we are not able to honor your request. In reality, we can normally honor all requests that meet the above criteria.

6. We are signed up and we'd like to let our friends know about Kennolyn. Can you send them information?
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Of course, and we can give you a $75 credit for any camper from a new family that you refer to us. That family also gets a $50 discount. Call or e-mail for more information about our Kennolyn Supporter Program. We are also willing to make home visits (we call them Camp Gatherings) if you have a group of families that would like to hear more about our camps. Contact us for details.

7. Is there any paperwork we need to complete before camp?
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Yes. Most importantly, everyone must complete a Health History and Waiver Form. This is due before your camper arrives at camp and must be signed by the camper's parent or legal guardian and reviewed and signed annually by a physician. You can see all forms by following the "Forms" link on the left side of this page.

Other forms are optional. Camper Information Form, Cabin Request Form, Activity Selection Form, are all available in the Forms section of the website. You can also contact us and have any form e-mailed, mailed, or faxed to you.

8. How do I buy the required Kennolyn T-shirts and sweatshirts?
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From our exclusive outfitter, Westwind. They operate an online store or you can download a brochure and order form. Follow the "Online Store" link to the left or the "Forms" link to find the brochure.

9. Can we visit Kennolyn before our child comes to camp?
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YES, we love having visitors. Check out our "Visit Us" link in the information section of the site.

10. I have so many questions and I'd feel better talking to someone. Who can I call?
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Call our office and we would be happy to talk to you. Want to know who the people are before you call? Check out our Meet the Staff page. Even better, come for a tour, meet us face to face, and ask all of your detailed questions. Check here for opportunities to visit Kennolyn!