I am registered for Kennolyn Camps, 2008. What happens now?
1. I just signed up for camp but I haven't heard from Kennolyn yet. Did we get in to the
session we wanted?
2. How can I view my account online and make a payment?
3. I am worried we might need to cancel. What is your refund policy?
4. We are registered, how do we select our activity choices?
5. My camper will only come to camp if she is with her friend in a cabin. How do I make this
request and can you promise me they will be together?
6. We are signed up and we'd like to let our friends know about Kennolyn. Can you send
them information?
7. Is there any paperwork we need to complete before camp?
8. How do I buy the required Kennolyn T-shirts and sweatshirts?
9. Can we visit Kennolyn before our child comes to camp?
10. I have so many questions and I'd feel better talking to someone. Who can I call?
Check Back for updated FAQs as summer
approaches, like:
Camp starts soon and I have questions.
&
My child is at camp right now and I have questions.
1. I just signed up for camp but I haven't heard from Kennolyn yet. Did we get in to the session
we wanted?
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Our online system is running 24/7 but actual enrollment requires
us to be in the office which happens 8/5. Therefore, there is
a delay between you signing up online and hearing back from us.
You will hear first if there is a problem with your registration
or we cannot accommodate you. In this case we will discuss with
you the options we have available. Even though you entered your
credit card online, nothing will be charged if we can't offer
you a place at camp. Assuming there is no problem and your camper
is registered, you should get a receipt from us as soon as we
process your application, usually within 24-72 hours. This signifies
that we have your application, that we have space available, and
that we processed your credit card. In other words, you're in!
Every week or two we also send out confirmation letters by e-mail
or US Mail.
2. How can I view my account online and make a payment?
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Go to the log in screen and follow the prompts. You will need
your log-in e-mail and password. If you have any problems call
or e-mail us. We're generally in the office Monday-Friday 8am-6pm.
You might also find us checking e-mail late at night or on weekends
so feel free to try and reach us. We can't promise to respond
outside office hours but we'll try.
3. I am worried we might need to cancel. What is your refund policy?
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Cancellations received on or before April 1: cancellation fee
= $200
Cancellations received after June 1 shall remain liable for the
full amount of tuition for the entire session reserved.
We recommend that you check out the Tuition Refund Insurance offered
at www.travmark.com. This can cover most of your out of pocket
expenses if you need to cancel.
If you are thinking of canceling because your child (or you) is
nervous and having second thoughts PLEASE CALL US! It is normal
to feel unsure about such a big commitment but canceling is rarely
the best choice. We will never bully you into staying enrolled
but we can listen and offer some perspective before you make a
final decision.
4. We are registered, how do we select our activity choices?
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At the Day Camp we put together a program schedule for your camper. There are however some
optional activities that they can choose to enroll in. They can choose:
Ball Sports or Tennis Lessons
Fencing or Arts & Crafts
Horse Riding -Additional Fee
Trapeze - Additional Fee
5. My camper will only come to camp if she is with her friend in a cabin.
How do I make this request and can you promise me they will be together?
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You can make a cabin request through your online account. Once
the request is made we do everything we can to make it work but
we cannot offer you an ironclad guarantee. There are many factors
at work in assigning campers to groups and we need to take
them all into account. However, if the campers are entering the
same grade, and the request is made, and submitted by June 1st, we will make every effort to assign them
together. In reality, we can normally honor all requests that meet the above criteria.
6. We are signed up and we'd like to let our friends know about Kennolyn. Can you send them information?
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Of course, and we can give you a $75 credit for any camper from
a new family you refer to us that signs up for two weeks or more of Day Camp. That family also gets a $50
discount. Call or e-mail for more information about our Kennolyn
Supporter Program. We are also willing to make home visits (we
call them Camp Gatherings) if you have a group of families that
would like to hear more about our camps. Contact us for details.
7. Is there any paperwork we need to complete before camp?
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Yes. Most importantly, everyone must complete a Health History and Waiver. This is due before your camper arrives at camp, and is available in the
new online registration form. You can see all forms by following the
"Forms" link on the left side of this page.
Other online forms are optional. Camper Information, Group Request, and Lunch Form
are all available in the new online registration system of the website.
8. How do I buy the required Kennolyn T-shirts and sweatshirts?
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From our exclusive outfitter, Westwind. They operate an online
store or you can download a brochure and order form. Follow the
"Online Store" link to the left or the "Forms"
link to find the brochure.
9. Can we visit Kennolyn before our child comes to camp?
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YES, we love having visitors. Check out our "Visit Us"
link in the information section of the site.
10. I have so many questions and I'd feel better talking to someone. Who can I call?
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Call our office and we would be happy to talk to you. Want to
know who the people are before you call? Check out our Meet
the Staff page. Even better, come for a tour, meet us face
to face, and ask all of your detailed questions. Check here for
opportunities to visit Kennolyn!
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